Privacy Policy

We at Flaxten Cards are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website, [www.flaxtencards.com]  or make a purchase from our online store.

1. Information We Collect Personal Information:

When you purchase from our Site, we collect personal information necessary to process your order. This may include:
- Name
- Email address
- Billing and shipping address
- Payment information (e.g., credit card details)
- Phone number

1.2 Non-Personal Information:

We also collect non-personal information automatically as you navigate our Site, including:
- IP address
- Browser type and version
- Time zone settings
- Referring/exit pages
- Operating system

1.3 Cookies and Tracking Technologies:

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies help us:
- Remember your preferences
- Track your shopping cart
- Analyze site traffic and usage

You can disable cookies through your browser settings, but this may affect your ability to use certain features of the Site.

2. How We Use Your Information

We use your personal information for the following purposes:
Order Processing  To process and fulfill your orders, including sending you confirmation and shipment notifications.
Customer Service:To provide customer support and respond to your inquiries.
Marketing Communications:To send you promotional emails, newsletters, and other marketing materials (you can opt-out at any time).
Personalization:To personalize your experience on our Site and tailor our product recommendations.
Site Improvement: To analyze usage trends and improve the functionality of our Site.

3. How We Share Your Information**

We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your information with trusted third parties, including:
Service Providers:Companies that provide services on our behalf, such as payment processing, shipping, and marketing. These service providers are bound by confidentiality agreements and only use your information to perform their designated functions.
Legal Compliance: If required by law or in response to legal proceedings, we may disclose your information to comply with applicable laws, regulations, and governmental requests.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Security

We take the security of your personal information seriously. We implement a variety of security measures, including encryption and secure socket layer (SSL) technology, to protect your information from unauthorized access, alteration, disclosure, or destruction.

5. Your Rights

You have the following rights concerning your personal information:
Access:You can request a copy of the personal information we hold about you.
Correction:You can request corrections to your personal information if it is inaccurate or incomplete.
Deletion:You can request the deletion of your personal information, subject to certain legal exceptions.
Opt-Out:You can opt out of marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.
To exercise any of these rights, please contact us at Flaxtensales@gmail.com

6. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Children's Privacy

Our Site is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under this age, we will take steps to delete it promptly.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the "Last Updated" date at the top. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Return and exchanges

Refunds are offered within 14days except in these circumstances or when these points are not meet.
Discounted items are final and cannot be returned or exchanged.
Earring cannot be returned due to health and hygiene rules.
Returned items must have tags still on where applicable and in original packaging.
Returned items must have no visible signs of wear or use.
Returned items are your responsibility to ensure safe and secure carriage to the depo.
Faulty items will be fully refunded within 30days.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Flaxten Cards
Corbets Tey Road            
Upminster
Essex
RM14 2AP
Email: Flaxtensales@gmail.com
Phone: 01708 220101